FREQUENTLY ASKED QUESTIONS

General
Q: What is the current situation given the COVID-19 pandemic?

Important information regarding COVID-19 and the Koorliny Arts Centre

Koorliny Arts Centre is still open for business for performances, classes and workshops. 

The safety of our staff, artists, patrons and the general public is always our greatest priority. If you are feeling unwell, displaying flu-like symptoms, or have been in contact with anyone who has tested positive for the current Coronavirus, please DO NOT attend the Centre. Call our box office on (08) 9467 7118 and we will arrange a transfer of your ticket.

Koorliny has taken steps to brief our staff, to increase venue cleaning frequency, and has made hand sanitiser accessible to all staff and guests of the Centre.

If you are coming to the Centre, please follow these healthy hygiene habits: 

  • Wash your hands regularly for at least 20 seconds, using soap and water, or an alcohol-based gel (singing a song chorus makes the time go faster). 
  • Cover your mouth/nose with a tissue or flexed elbow if you need to cough or sneeze, and wash your hands again afterwards.

Koorliny Arts Centre is closely monitoring COVID-19 advice from the Australian Government Department of Health, and we will keep patrons, artists, and the community updated should our situation change.

Q: What do you do here?
A: Koorliny Arts Centre is a thriving and well-equipped venue that presents a mix of community and professional shows, the Stories on Stage program and the annual Kwinana Dance Festival, and is the preferred venue for many dance concerts. For more information, see the ABOUT US page.
We currently have two theatres available for hire. For more information, see the VENUE HIRE page.

 

Q: How do I find out about auditions?
A: Auditions are advertised on our website, on our Facebook page and other Facebook theatre groups, on Twitter, Stage Whispers, and in local newspapers. You can also subscribe to our monthly e-newsletter for updated news.
Q: Do you still have regular indoor or outdoor cinema programmes?
A: No. However, Theatre 1 is available to hire for movie showings.
Q: Do you sell alcohol at events?
A: Koorliny Arts Centre obtains an Occasional Liquor License for selected shows.
Q: How can I get involved?
A: You can audition for shows or let us know if you are interested in backstage work.
If you represent a company, you can also become a CORPORATE PARTNER.
Access
Q: Is there parking at the centre?
A: Yes. Ample free parking is available within the centre grounds, and there is additional parking immediately adjacent in the City of Kwinana parking lot.
Three disabled bays are situated next to the walkway leading to the main entrance.
Q: Is there wheelchair access?
A: Yes. Koorliny Arts Centre is easily accessible for patrons with special requirements.

Three disabled parking bays are situated next to a ramp and walkway leading to the main entrance, which has automatic doors. A ramp leads towards the foyer and theatre areas. The outside rooms and amphitheatre are accessible through an automatic door near the Box Office.

Koorliny Arts Centre has a number of dedicated wheelchair seating options. Please discuss your requirements with Box Office staff.

There are two toilets with wheelchair access near the main theatre entrance.

Ticketing & Payment
Q: Do babies and toddlers need tickets to see shows?
A: It is a requirement under City of Kwinana Building Regulations that patrons over 18 months have a valid ticket, even if they are sitting on another patron’s lap. Patrons under 18 months old, as long as they are not occupying another seat, do not require a paid ticket.
Q: Do I need to pay for my tickets when booking?
A: Yes. We don’t hold tickets so you will need to pay for them by credit/debit card (online and phone) or cash (Box Office). Tickets will only be issued upon full payment.
Q: Do you accept credit cards?
A: Yes. We accept Mastercard and Visa. We do not accept American Express or Diners Club.
Q: Do you have EFTPOS?
A: Yes. EFTPOS is available for Box Office purchases and kiosk purchases over $5.
Q: Do you have PayPal?
A: No. We don’t offer PayPal because it does not work with our ticketing system interface.
Q: Do you take Companion Cards?
A: Yes. Koorliny Arts Centre is an affiliate of the WA Companion Card program, providing Companion Card holders a second ticket for their carer at no extra cost (selected shows). Please make the Box Office aware that you are a Companion Card holder when making your booking.
Q: Can I get a refund on tickets?
A: According to our Terms & Conditions, there are no refunds on any ticket except as required by law.
Q: What happens if I am running late for a performance?
A: Latecomers will not be admitted until there is a convenient break in the program, if at all, and admission is at the discretion of the box office personnel on the night of the performance.
Why does your website use cookies? And what sort of cookies does it use?
A: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.
Q: I can't book tickets because I don't have "cookies" enabled. How do I do this?
Our new website requires cookies to be enabled. How do you do this?
 
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