FREQUENTLY ASKED QUESTIONS
Is this your first visit? Welcome!
We’re here to help if you have questions and most of our most common ones are answered below. If your question is not answered here, please call the Box Office on 9467 7118. If the Box Office is unattended or busy, please leave a detailed message. We will return your call as soon as we can.
General questions
Koorliny Arts Centre is a thriving and well-equipped venue that presents a mix of community and professional productions, the Stories on Stage program, and the annual Kwinana Dance Festival, and a variety of classes and workshops. For more information, see the ABOUT page.
We currently have two theatres and a number of studios available for hire. For more information, see the VENUE HIRE page.
Auditions are advertised on our AUDITIONS page, Facebook page and other Facebook theatre groups, on Twitter, Stage Whispers, and in local newspapers.
You can also subscribe to our monthly e-newsletter for updated news.
You can audition for shows or volunteer to be part of the crew. Contact us here for more information.
If you represent a company, you can also become a corporate partner. Please use the contact form and mention CORPORATE PARTNER in the subject line.
NO CAMERAS OF ANY KIND are allowed in the theatre at any time. Penalties apply, and any photos or videos recorded will be erased. As a performing arts venue we are required to enforce statutory copyright regulations.
NO PRAMS are allowed in the theatre at any time.
MOBILE PHONES AND ELECTRONIC DEVICES MUST BE SWITCHED OFF in the theatre at all times.
No. However, Theatre 1 is available to hire for movie showings.
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.
Important information regarding COVID-19 and the Koorliny Arts Centre Kwinana
The safety of our staff, artists, patrons and the general public is always our greatest priority. If you are feeling unwell or displaying flu-like symptoms, please DO NOT attend the Centre. Call our box office on (08) 9467 7118 if you need assistance.
Koorliny follows COVID-Safe guidelines and has taken steps to brief our staff, to increase venue cleaning frequency, and make hand sanitiser accessible to all staff and guests of the Centre.
If you are coming to the Centre, please follow these healthy hygiene habits:
- Wash your hands regularly for at least 20 seconds, using soap and water, or an alcohol-based gel (singing a song chorus makes the time go faster).
- Cover your mouth/nose with a tissue or flexed elbow if you need to cough or sneeze, and wash your hands again afterwards.
Koorliny Arts Centre Kwinana is closely monitoring COVID-19 advice from the Australian Government Department of Health, and we will keep patrons, artists, and the community updated should our situation change.
Food & drinks
No food except bottled or canned water or hot drinks with a lid are allowed in the theatre at any time.
Yes, our kiosk offers selected drinks and snacks. Two self-serve coffee machines are also available. If you do not have exact change, you can purchase a token at the kiosk.
We sell canned water (still and sparkling).
Why canned?
1 million PET plastic bottles are used every minute and, in Australia, less than half make it to a recycling facility … and that’s why we’ve made the switch to canned water at Koorliny Arts Centre Kwinana. You can buy Wallaby Water cans of still or sparkling water from the kiosk (or you can refill your water bottles with Neverfail filtered water).Koorliny Arts Centre Kwinana obtains an Occasional Liquor License for selected shows.
Parking/accessibility
Yes. Ample free parking is available within the centre grounds, and there is additional parking immediately adjacent in the City of Kwinana Administration Building parking lot.
Three disabled bays are situated next to the walkway leading to the main entrance.
Yes. Koorliny Arts Centre Kwinana is easily accessible for patrons with special requirements.
Three disabled parking bays are situated next to a ramp and walkway leading to the main entrance, which has automatic doors. A ramp leads towards the foyer and theatre areas. The outside rooms and amphitheatre are accessible through an automatic door near the Box Office.
Koorliny Arts Centre has a number of dedicated wheelchair seating options. Please discuss your requirements with Box Office staff.
There are two toilets with wheelchair access near the main theatre entrance.
Ticketing & payments
Tickets for all events are non-refundable once purchased, except as required by law. A refund is not applicable as a result of a change in your personal circumstances or a change of mind.
If events need to be cancelled or postponed due to unforeseen circumstances, we will be in touch via email or telephone to discuss your booking.
Please see our Terms & Conditions here.
If the show you’ve booked to see has more than one performance, we’ll always try to exchange your ticket where possible. Tickets can be exchanged up to 48 hours prior to the event.
Tickets can only be exchanged for another performance of the same show.
To exchange please call us on (08) 9467 7118 during office hours, 10am – 4pm Monday to Wednesday and 12.30pm-4pm Thursday-Friday.
Yes. We don’t hold tickets so you will need to pay for them by credit/debit card (online and phone) or cash (Box Office). Tickets will only be issued upon full payment.
Yes. Koorliny Arts Centre is an affiliate of the WA Companion Card program, providing Companion Card holders a second ticket for their carer at no extra cost (selected shows).
Please phone the Box Office to book Companion Card tickets. If we are unavailable, please leave a message.
It is a requirement under City of Kwinana Building Regulations that patrons over 18 months have a valid ticket, even if they are sitting on another patron’s lap.
Patrons under 18 months old, as long as they are not occupying another seat, do not generally require a paid ticket for Koorliny Arts Centre productions.
Yes. We accept Mastercard and Visa. We do not accept American Express or Diners Club.
Yes. EFTPOS is available for Box Office purchases and kiosk purchases.
No. We do not currently offer PayPal.
Latecomers will not be admitted until there is a convenient break in the program, if at all, and admission is at the discretion of the duty manager on the night of the performance.
Kwinana Dance Festival
Information coming soon.
You can book online, in person or over the phone.
Tickets are sold by SESSION, not ITEM, number.
Make sure you have checked the FINAL, not DRAFT, program before you book.
Have the following information ready before you book, in this order:
- Session number
- Total number of tickets
- Ticket type (Standard, Child or Performer)
- Cash/credit card details ready for payment (no holds)
If they are going into the theatre to watch, yes. If they are not going in the theatre to watch, no.
You can collect tickets from the Box Office. Please have your confirmation/order number ready for the Box Office staff so they can find your tickets quickly and not hold up others.
It’s always best to buy your tickets ahead of time, rather than taking a chance that there will be tickets left.
Please encourage family members who are coming along to watch to purchase tickets in advance, whether online or by calling the Box Office on 9467 7118.
No, unfortunately, we are unable to offer a day pass option.
Sessions with troupes tend to sell out early, so we recommend buying tickets well in advance.
If you are not able to buy a ticket for a session that is sold out please collect a wait list ticket from the Box Office which can then be swapped for returned tickets at the theatre door if they are available.
If a session sells out, we would very much appreciate you handing in your ticket to the ushers if you leave the theatre before the end of the session.
ENTRY AND EXIT TO THE THEATRE WILL ONLY BE ALLOWED AT SPECIFIC TIMES.
As a general guide, the doors will NOT open during items to minimise disruption to the dancers. Please ensure you are in the theatre before your child’s item starts so you don’t miss their dance.
Please respect the ushers and comply with their instructions. They are acting under the instruction of Centre Management. Any problems should be reported to Management at the Arts Centre Office.
Please do not leave the theatre until the item you are watching has been adjudicated. This minimises disruption to the dancers and audience.
NO CAMERAS OF ANY KIND are allowed in the theatre at any time. Penalties apply, and any photos or videos recorded will be erased. As a performing arts venue we are required to enforce statutory copyright regulations.
A licensed photographer/videographer will be at the event.
Times will be advised closer to the event.
No. These are public areas.
Hair and make-up is to be finalised in dressing rooms. You may wish to bring a portable mirror.
No. Removing lipstick marks from the walls is an expensive and time-consuming process. We use some heavy duty chemicals to get them off, so for your safety we advise children not to kiss them. We may also charge schools a cleaning fee if this occurs.
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